largelylegit. my Steam Deck stopped charging after connecting it to an USB Hub. And what to do if you end up with a broken version of. I contacted support, explained what happened and to their credit were very quick to issue an RMA. I left a couple notes inside asking for it back rather than a substitution. 4. Choose Battery storage mode, and confirm. I read many threads about people reviewing their unit, and I think something is wrong about mine. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. I talked to steam support about 2 weeks ago on Sunday the 12th and was able to have them get me the info to send in my Steam Deck that same day. The Steam Deck should boot into the BIOS menu. (Left-to Top, Right-to Right/Top - see Picture ). sure if you rebuy, you go back to the end and wait another year. That doesn’t work, I guess RMA time. Submitted a ticket last Sunday to Steam. Valve didn’t fix it, they sent me a whole new deck. Please let us know if you're still having any issues after exploring this. they may let you pay for a repair though. You also need to reset the OS. Part of the RMA instructions say: Include the following items inside the box: RMA instruction sheet, bar code up. ) Push and hold the motherboard from the bottom towards the power button. - Send out my Steam Deck on May 18th. In practice, this was but a week. Steam Deck makes this high-pitched noise on any fan speed lev. wait for your new deck. RMA turnaround time also seems to be atrociously bad. That doesn't seem like good design considering the screen is oled. Make sure your Steam Deck is off and plug it in using the charger. Snipperflipper Apr 13, 2022 @ 8:52am. You will receive instructions about how to conduct your return once the. Video here. Rumble motors are in controllers like Xbox or playstation. My new deck works perfectly. My steam deck has a weird defect, and I didn't know it until almost 30 days into my ownership. 1. I just wanted to take a moment to vent over the terrible experience I had dealing with Valve and their RMA service. UPDATE, sent my Deck on Christmas Eve for them to receive the device on NYE in Salt Lake City. Joystick replacements are pretty easy, so you might do it yourself if you don't want to spend time in the RMA process. Steam initiated an RMA. . 5m. Odd because the RMA thing said they would repair or replace, no mention of refund. Enter bios on power on (power + Vol+) with power supplier disconnected. dude, forget about the deck for a few minutes and buy a lottery ticket. Unit arrived at warehouse (Netherlands) on April 4th. ) Open the Steam Deck rear casing. The console is at 50-55C, so nowhere near throttling. . Aspiring_Gh0st. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is. We are happy to announce today that our new Steam Deck repair centers are now open. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. Just as an update, steam have today shipped a replacement today (11/05/2022) So reported it on the 01/05/2022 Agreed to RMA on the 02/05/2022 I shipped on 03/05/2022 Steam received it on 06/05/2022 - DHL held item a few days as it needed customs clearance. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. It reached the return center on August 5th and support said it had finished processing on August 9th. My Deck came with a thin crack in the base of the left joystick. 28: steam deck is delivered to them. Try to message Steam Support about it already as they will take plenty of time to start the RMA process. if the first one is defective, id rather give them a year to. Update 11/28 - Here’s the response from Valve… unbelievable. The b button got stuck I'd say 30% of the time after a week of use and the leftside buttons on the back where supereasy to press which happened accidently as a result. Yes, for the record I have tried rubbing alcohol. It's been a total of 10 working days Today, 9th of November - I receive my deck back. 14 day buyers remorse return policy. Related. Steam initiated an RMA. Total time was about 2 weeks. They got the Steam Deck within 2 days on Wednesday. Not sure if these parts are compatible or if there are better options. Apr 21 (PM): Confirmation that warehouse had received (lots of chasing to confirm this in-between) April 22 (AM): Shipment Preparing Email Received. r/SteamDeck. It is your responsibility to back up stored data before returning your Hardware. If you just randomly had a seizure in your bathroom and the Deck was collateral damage, you should explain that to Valve in your support ticket. It has been radio silence since it was picked up on the 3rd so for now I’ve got to give them the 5 - 7 business days 😪. If you do have a issue Valve’s customer service is great and will more than likely send you a brand new unit pretty quickly. Previously tried to re-image with USB but that wouldn't work so my only option was to do it with MicroSD. Include the following items inside the box: RMA instruction sheet, bar code up. Also, every time you open the Steam Deck, you degrade it. Simply run the tool or commands the other way around to restore the backup to your new deck. Mar 31, 2020 149. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. ) Re-insert or tighten the screws holding the motherboard. Let me know if you still need help. See more posts like this in r/SteamDeck. Steam Support will provide you with instructions. Using the D-Pad and A to select, navigate to "Setup Utility". 07. how long have you waited to get your RMA? I. Make sure your Steam Deck is off and plug it in using the charger. Pretty sure it was dead and not stuck because it was black, and none of the "tricks" worked to fix it. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. Print the shipping label and place it on the exterior of the box. Please provide details about your issue. Nothing since. TekSone 512GB - Q4 • 8 mo. bring that box to ups and they wlll create the shipping label and place it on the box. Unit arrived at warehouse (Netherlands) on April 4th. Thanks for using Steam, Zoe. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a. Tomorrow: expected delivery. 21: I received broken steam deck and contacted steam support. So, I RMAed it and got it repaired. #1. Edit: To add distance perspective I'm in PolandA lot of unknowns at that time, are now knowns today correcting someone months later isn't all that useful. arrived at. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. My deck had to be RMA’d on arrival as it wouldn’t charge at all, it would work fine plugged in but wouldn’t charge up, discharge from use / over time (over a span of a few days). #2. Valve announced last Friday that the Steam Deck now has repair centers dedicated for servicing hardware and software issues that may arise with the device. my new friend May 13, 2022 @ 10:06am. 5/26 - FedEx picks up replacement. A few have commented that it is illegal to add those stickers and void the warranty just because the user opened the device and no physical damage was done. #15. I still have no update and waiting for a new unit to be shipped to me. ago. Steam Deck OLED announced (Better battery life, 7. maybe my fifth Deck will be the one. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. 1280 x 800 HDR OLED display. They opted to repair the last time. pingus25 64GB - December • 1 yr. 72 > Showing 1-10 of 714 entriesu/FW_Gamer, you can click here to search for your question. . Some people can’t handle tech. The QC process is likely tuned to get more units out asap and fill orders asap right now and that's fine. Just wanted to point out some differences I have noticed between two Steam Decks. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. To put it to sleep or wake it up, I had to press the button 10-20 times. Not at the moment. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. Using the D-Pad and A to select, navigate to "Setup Utility". Valve also confirmed that it has updated the Steam Deck product page. - GLS delivered my Deck in less than 24 hours after receiving it. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. #2. 4. r/SteamDeck. So basically, every time you open the Deck, it loses. I just got my new deck today. I still have no update and waiting for a new unit to be shipped to me. ago. Regarding to my steam deck, I only had the backlight bleed issue, everything else works very well. I have returned 3 steam decks now. It arrived at their warehouse Thursday (May 5), and I received a shipment notification for my replacement on May 13. sawsac 64GB • 1 yr. The power button is great now as well, it's clicky instead of mushy. Steam Deck Broke Again After Being Returned From RMA. Just turned it on for first time and the screen won’t turn fully on, anyone know the problem?. My fix is only applicable if the bumper switches aren't defective, in which case you will have to RMA your device. 2 days ago · A new Steam Deck Client updater was released today that brings in a bunch of different bug fixes, as well as some gyro improvements. If you're getting a result, it's very likely that your GPU is faulty. • 7 mo. How to check fan mfr without opening Steam Deck. 7. When the time comes, support will email you a new tracking number. Gaming How to RMA Your Steam Deck When Something Goes Wrong By Bertel King Published Apr 25, 2023 If your Steam Deck is refusing to work properly, you. For me it was every game I threw at it and it would happen within 1-2 minutes from launch. RMA & United Radio, Inc. I still have no update and waiting for a new unit to be shipped to me. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. #4 <. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. Last edited by @R+5; May 27, 2022 @ 11:08am #2. I had an issue with 512GB Steam Deck where L3 button was not registering. I'm a first generation 512GB. Steam Deck with serial number [redacted], placed inside original carrying case. Edit: To add distance perspective I'm in Poland A) the keyboard themes that come with the steamdeck are most likely already redeemed and you cannot redeem them a second time and. 3. For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on. Buy it with a credit card that gives you an extra 1 year warranty. The Short version — My Steam Deck (64GB, ordered day one) has started freezing mid game, regardless of the game. Print the shipping label and place on the exterior of the box. bring that box to ups and they wlll create the shipping label and place it on the box. Can Steam Deck be used as a PC controller? Yes, you can connect your Steam Deck to a PC via Remote Play and use it as a controller. The first one had mushy triggers and an enormous stick drift on the right stick. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week after. Valve already has my address, so there is no business for a support. Opened it, made sure everything was sealed, and that everything was there. They refuse to send me a replacement until their “investigation” is complete. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is received it will then be processed which will take a minimum of a couple of days. Requested an RMA Thursday 19th, received RMA email Friday 20th. . I ordered the 512 GB model Steam Deck with the "premium anti-glare etched glass". Miffen May 27, 2022 @ 12:09pm. It sounds like the beginning on May. Am I screwed with my deck? : r/SteamDeck - Reddit. Unit arrived at warehouse (Netherlands) on April 4th. April 26 (AM): Parcelforce Dispatch Notification. After waiting for almost a year, I finally received my 256GB model from Valve on the 13th. 28: steam deck is delivered to them. 3. Apr 8 (AM): Steam Deck Posted. Wasn't an issue in lower demanding games like monster hunter rise so I didn't notice the issue for two. ) Step 2: Remove the shield screws and then the shield itself. invision2212 Oct 15, 2022 @ 3:52pm. With large electronic purchases (which the Deck falls into), it seems the norm is around 3-4 weeks for RMA. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. Oct 3, 2022 @ 9:52am Originally posted by Mahjik: Originally posted by Wilqu: You can open your steam deck without losing ability to RMA Keep in mind, that post was early in the frame of when the Steam Deck started. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. The first thing you’ll need to do is place your Steam Deck face down in the carrying case and remove the eight screws in the back of the Steam Deck. I have no idea what valve are doing with it at the moment unfortunately. 05. Unit arrived at warehouse (Netherlands) on April 4th. ago. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. wouldnt be the first time someone wins after a chain of "bad luck" events, lol. Hold Volume+ and press the power button once to boot into BIOS. Reply Dapper-Giraffe6444 •. 1. my Steam Deck stopped charging after connecting it to an USB Hub. I'm waiting for Steam support reply, although I don't have much faith, honestly. unfortunately, the left bumper doesn’t click or register when pressed from the side, and a part of the left trackpad has weak response compared to the right trackpad. How to check fan mfr without opening Steam Deck. Surprisingly Valve let me RMA it from AUS. No company ever asked me to provide full contact details to initiate an RMA process before. Thanks all. I still have no update and waiting for a new unit to be shipped to me. Steam initiated an RMA. They probably have a lot to handle and are still shipping orders at the same time, I expect some processing delay but I can feel the impatience 😬😊. Step 1: Open up the steam deck by removing all 8 screws. I had to foot the shipping costs back to the US and use a freight forwarder to get. . They just need to transfer the warranty to you if they registered it. In fact, my RMA process has been 2 - 3x slower than the average RMA: ~2 months and Valve still hasn't managed to give me a properly functioning device, despite holding onto $650 in revenue from my purchase for that entire time period. put your RMA slip inside the steam deck box. Insofern Sie es nicht ausdrücklich anders anfordern oder Ihre ursprüngliche Zahlungsmethode eine. Its companion button, on the bottom right, works normally no matter what. 188 comments. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. my Steam Deck stopped charging after connecting it to an USB Hub. Valve employees have hinted at a potential Steam Deck 2 launch in late 2025 or 2026. Shutdown your deck. Go down and select System. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on. I'm from Europe, and I'm slipping into the third week after sending my rma and zero info since it. They basically said it’s a factory defect and it will get worse with time. Select Yes to confirm. Got it back and it also has a stuck pixel. My Steam Deck's been great, silent fan and all, great experience. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. my advice for anyone reading this. Customers in these regions can reserve the Steam Deck here: steamdeck. tokyoaro. my Steam Deck stopped charging after connecting it to an USB Hub. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. March 17, 2023. saying they had ordered a repair part- no reference to a ticket number, item description. Last edited by invision2212 ; Oct 15, 2022 @ 3:53pm. 1 year manufacturer warranty that covers defects. 5/26 - FedEx picks up replacement. I still have no update and waiting for a new unit to be shipped to me. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. ago. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). Video/photograph and record everything prior to sending in your deck for any RMA work. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. Hold Volume+ and press the power button once to boot into BIOS. Lastly. Mas mahal nga lang sila ng konti pero iwas sakit ng ulo sa pag RMA. Rebooting may take some time after an update, but this can often fix any problems you were having. Valve is shipping hundreds of thousands of units in the first few months, and possibly a million in the first year of the Steam Deck. - Contact Steam Support on May 16th. I still have no update and waiting for a new unit to be shipped to me. my Steam Deck stopped charging after connecting it to an USB Hub. I had an issue with 512GB Steam Deck where L3 button was not registering. Limited Edition carrying case with removable printed liner. 1 year manufacturer warranty that covers defects. Posted: Jun 24, 2023. Sent mine (from Sweden) last Wednesday, arrived at the warehouse this Thursday, support says 5-8 days before they confirm the replacement, then it's however many days before. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W Power supply with 2. I still have no update and waiting for a new unit to be shipped to me. ) remove or loosen all screw holding the motherboard to the chassis. Bought the 512 gb one and it got shipped through ups first time it was coming it said the adress was change requested by sender it gets shipped to the wrong adress message steam suppirt ship out another one same thing happens can anyone help or tell me why its happening. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. Navigate to the Power Menu. Messages. how long have you waited to get your RMA? I am based in Germany. " "We're happy to announce that Steam Decks will start shipping in Japan, South. ) remove or loosen all screw holding the motherboard to the chassis. List of troubleshooting. Day 2 I loaded up 'Gloomwood' which is a steampunk, first person, stealth game with lots of dark shadows. Quality Control performed full function test. When can I expect to receive my replacement?Could be, but I feel like that's at least partially balanced out by its repairability. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. Seems like you either have to accept it or return it. My fan RPM is above. 5 - Holy Grail of an Update for Emulation. how long have you waited to get your RMA? I. Just to add, just buy steam deck locally i think yung game one at game extreme may 1 month replacement warranty. We apologize for the inconvenience. Options. HAPTICS-Haptics on both the left and right side were noticeably stronger and more consistent than my Q2 DeckHello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. What that means is if you do opt for the cheapest version, you aren’t stuck at 64GB forever. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the wayFor now, if your Steam Deck does go 'missing' in transit, file a support ticket with Valve and work with the shipping carrier for lost package protocols, and hopefully, your much-coveted Steam. ) Open the Steam Deck rear casing. Your Steam Deck should now power down into storage mode. My Steam Deck which I've only had for a couple of months developed the fan rubbing noise that others have mentioned. 1280 x 800 HDR OLED display. You should do the RMA I got my steam deck and out of the box my right bumper was not working and also found that on the screen looks like there are bubbles underneath the screen something to lookout for. It’s Valve’s answer to the emerging crop of handheld PCs like the GPD Win 3. That's not how RMAs work, and I wasn't even implying that you should. Originally posted by TheDigitalJedi: Today I just received my new Steam Deck via the RMA process. my Steam Deck stopped charging after connecting it to an USB Hub. Steam Deck > General Discussions > Topic Details. It's like any other product or store you have ever bought anywhere. A solid white LED indicates the Deck is drawing power. my advice for anyone reading this. Theoretically, no you can't RMA a device that you destroyed with water. I dropped off my package Tuesday, November 7th at 12pm. They received my steam deck today. Anyone selling a 512 steam deck for $800 new on eBay is basically only going to break even, because eBay charges 10%, and then you have to pay taxes on the sale. Edit: And there’s the evidence that this sub is toxic AF. SIR LIONEL GHOULMAN Jul 20, 2022 @ 8:12am. 24/03 -> 8AM I sent the Steam Deck through DHL. October 7th - Tracking showed packages arrived in Havant, Southampton, UK. Literally nothing happens when using them. I have returned 3 steam decks now. Steam Deck RMA process in the UK. 2. Applied updates and all that jazz. 00/Count)For Reference, here are the details on the "repair". These orders will start shipping on December 17th. I can still repro the issue : (. So I received my new deck, and at first glance everything appeared fine. I'm waiting for Steam support reply, although I don't have much faith, honestly. Nonetheless I sent it back. 05. even though ur deck is 99%, its not 100%. We are unable to modify the RMA at this time as it has already been processed. The Steam Deck should boot into the BIOS menu. Aspiring_Gh0st. Tech Support. ago. 1TB NVMe SSD. I'm considering order one with US Steam account and forward it to me in Hong Kong, it might takes about 2 weeks, much earlier than Komodo, even a little bit cheaper, just worrying about potential RMA, if RMA is needed, the costs is pretty high, also costs me maybe a month or more. 3. You should see the Steam Deck power off, and the power LED will blink three times to confirm battery storage mode. So I notified Steam, who quickly sent me an RMA. Print your RMA instruction sheet. Steam Deck: On bottom-right rear surface. The few posts I found indicated that an RMA was the only solution, so I reached out to steam. Stuck in RMA hell. You should be able to adjust each side independently until the overall behavior feels right to you. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". List of troubleshooting. I can plug it into an external monitor and get a display on that monitor, with this I tried to reimage, format, change battery settings (screen brightness, turning of dimming feature etc) but. redeyemaster 512GB • 1 yr. technically thats a faulty screen, anything thats not 100% is faulty. Not necessarily, no. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. But if just by opening and replacing it voids it, then that's a bit unfair. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. Chatting with Steam Support to see if I can RMA one more time. Day 1 steam deck compared to my RMA replacement. I been playing FH5 on deck since i got it but all of a sudden turns black and I can only hear the music in the back but nothing on the screen and the frame is like freezing and I kept it like this for like four minutes and nothing happened what should I do?Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it.